Welcome & Keynote: Steven Hatfield, Global Future of Work Leader, Deloitte Consulting
Disruptive Innovation in Healthcare
Government Affairs & Public Policy, Emerging Technologies
Dan leads global public policy for several of Google’s AI products and initiatives, including AI for Social Good, TensorFlow (Google’s open source machine learning platform), and Google’s AI education work. Much of Dan’s work focuses on applying core Google research and engineering efforts to projects with positive social impact, and empowering diverse organizations outside Google with the tools and resources to develop socially beneficial AI applications.
Prior to Google, Dan worked at Bates White Economic Consulting, a Washington D.C. firm, where his work focused on intellectual property and antitrust. Dan holds a Bachelor of Arts in Public Policy from Duke University.
Director of International Digital Health
Children’s Hospital Los Angeles
James Dickhoner, MD is the Director of International Digital Health at Children’s Hospital Los Angeles. His current projects include developing a grant funded open source electronic health record system (Avetis), provider medical education in low and middle income countries (Online Pediatric Educational Network), clinician advisor for KidsX pediatric digital health accelerator, and is prototyping a mobile vision clinic concept. Prior to join CHLA, he co-founded Orderly Health, a venture backed digital health company. He is a graduate of University of Arizona, University of Cincinnati College of Medicine and Stanford Graduate School of Businesses’ Ignite Program.
Global Future of Work Leader
Steve is a Principal with Deloitte Consulting and serves as the Global Leader for Future of Work for the Firm. He has over 20 years experience advising Global Organizations on issues of Strategy, Innovation, Organization, People, Culture, and Change
He has advised business leaders on a multitude of initiatives including activating Strategy, defining a preferred Future, addressing Workforce trends, implementing agile and resilient Operating Models, and transforming culture oriented to growth, innovation and agility.
Steve has significant experience in bringing to life the ongoing trends impacting the future of work, workforce and workplace.
Often, this involvement includes Strategy Development, Innovation Capability Building, Executive Meeting Design & Facilitation, People and Workforce Strategy Development, and Large Scale Change Program Design & Implementation. He draws on deep skills in Facilitation, Design Thinking, Organizational Behavior, Group Process, and Culture Enablement to create breakthrough experiences for clients.
He is a regular speaker and author on the Future of Work, and is currently on the Deloitte leadership team, shaping the research and marketplace dialogue on future workforce and workplace trends and issues.
Steve has a Masters in Social Change & Development from Johns Hopkins and an MBA from Wharton.
Senior Director, Research & Insights
Yakaira is a product, user, design & research leader. She is also an experience strategist, systems thinker, integrator, connector and implementor. She loves to craft technology that enables the human/life/work experience - seamlessly. She has employed her expertise across industries and services for multinational organizations, educational institutions, start ups, and not for profits. Her current focus in cloud technology is leading research in: developer products, artificial intelligence, product ethics, analytics, customer relationship management systems (CRM), and strategic initiatives. Doing impactful work and building ethics & research fluency throughout organizations is what drives her & crafting clarity in ambiguity is her idea of a great time. All of this work makes her heart sing.
Chief Digital Officer, Health
Ritesh bills himself as a digital and social evangelist, and he has been evangelizing digital since the early days of the dot com boom in the late 1990's. As a young man, he joined Agency.com and quickly began to consult with major fortune 500 companies to evangelize the merits of the World Wide Web.
Along the way, he has worked for the likes of Havas, Cushman & Wakefield and began a deep dive into the healthcare arena in 2009 when he joined Inventiv Health as Head of Digital & innovation There he was a pioneer in the use of the emerging social media platforms, winning a Clio award in 2010 for the Novartis Tobi Facebook page under the category of “Best Use of Social Media in 2010” for that work. Then in 2011 came the digital and social ecosystem for DRIVE4COPD, a highly successful campaign for Boeringher Ingelheim to raise awareness of COPD that used Facebook, Twitter, YouTube, Twibbon and a custom Windows-based mobile app to screen potential patients at NASCAR events.
He joined Ogilvy in 2014, as the Chief Digital Officer for Ogilvy CommonHealth, the specialist health care agency within the Ogilvy Group. There he worked with the digital team at OCHWW to create the industry’s first marketing cloud that enabled clients to truly have a 360 view of their HCP customer. Ritesh has also led the team here that successfully created an EHR practice enabling clients to directly message HCPs on an EHR platform. The majority of OCHWW client brands now this innovative solution.
Additionally, Ritesh supported and led the creation of the OCHWW Innovation Lab. The Lab has been responsible for showcasing the art of the possible. Voice-activated systems like Alexa and Google Home, connected homes, wearables, chatbots and AI are the subjects the Lab are focused to showcase how these tools and technologies have and will continue to impact healthcare in the not-too-distant future.
Now working for Ogilvy Consultant, Ritesh consults with major healthcare clients on digital transformation and innovation in the digital health arena. He is an outspoken digital evangelist who has lent his expert POV in a variety of forums. He is passionate about educating his peers and his clients about what the future of digital looks like for healthcare and, in addition to all the innovations he's been responsible for bringing forward, he has taken his mission on the road and speaks at a wide variety of digital and healthcare-centered events across the world.
Ted Schwab ('91)
Healthcare Strategist & Entrepreneur
Ted is a strategist, entrepreneur, and digital healthcare expert. He has over 30 years of healthcare experience, specifically in healthcare strategy, partnerships, business development and organizational transformation. He is an industry leader in innovation working with clinicians, executives, and governing bodies around the country, helping them design the next generation of healthcare. As an entrepreneur he has participated as a funder, Board Member and leader of six startups. His role was to introduce products and services into the healthcare sector. Each company went on to have successful financial exits.
He recently led the introduction of Babylon Health into the US market. Babylon Health is an AI backed digital primary care platform that has over 6 million users worldwide. Its mission is to put affordable and accessible health care into the hands of every person on the planet. In this role he led the development of new digital products, technology partnerships, business development and customer acquisition.
He has spent 20 years leading healthcare strategy divisions of major consulting firms. Over that time, he has been a leading partner at Booz (now Strategy&), Oliver Wyman and Huron. In that capacity he has led the transformation and development of over 150 healthcare organizations, ranging from prominent Academic Medical Centers, to national integrated health care delivery systems, to international insurance companies.
As an executive in the industry he was known as an innovator and change agent. He was the second Chief Innovation Officer in the entire industry. In that capacity he created over 250 new companies and initiatives, funded them with nearly $2 billion in capital and was a founding member of the Innovation Learning Network.
Ted received his MBA at the UCLA Anderson School of Management, graduated from Washington University and was a national Coro Fellow. He is an active member of his community and sits on the boards of the 18th Street Arts Center, Partners in Care and the Bemis Center for Contemporary Arts.
Founder, Innovation for Good, Global AI
As the founder of Innovation for Good and a leader in Slalom’s Global AI team, Michelle specializes in machine learning and cloud computing and has 14 years of experience in technology consulting. As a member of the IEEE Computational Intelligence Society, she also contributes actively to standards around explainable AI architectures and ethical AI. She is passionate about diversity, STEM education/careers for our minority communities, and is an avid volunteer with Girls Who Code and occasional guest lecturer at universities on responsible AI. Her team is dedicated to leveraging cutting-edge technologies and techniques (AI, Machine Learning, Cloud Platforms) to tackle some of the most meaningful societal challenges and make the world a better, more inclusive place for everyone.
Assistant Dean, Equity, Diversity and Inclusion; Adjunct Assistant Professor of Management and Organizations and Behavioral Decision Making
Heather Caruso joined UCLA Anderson in 2018 as assistant dean for equity, diversity and inclusion. A scholar and researcher of organizational behavior, she teaches in the Management and Organizations and Behavioral Decision Making areas.
Caruso’s passion for facilitating collaborative success runs deep in her life and work. “My formal interests in organizational and social psychology developed when I was an undergraduate at Stanford doing cross-cultural negotiation research with Jared Curhan and Lee Ross,” she says. These interests deepened during her years as an engineer and executive in a multinational Silicon Valley startup. “I was fascinated with the real-world experiences stemming from differences in cultural identity. Interpersonal problems could derail even the most talented individual performers, and effective collaboration skills could not only prevent such problems, but raise individual contributions to new heights.”
Layering rigorous academic training on top of practical experience, Caruso grounds her interests in the areas of: effective collaboration (especially for cross-functional and multicultural teams); skilled improvisation in leadership; management of identity, power and influence; and strategies for optimal choice, judgment and decision making. She focused on these topics in over a decade of teaching, research administration and scholarship at the University of Chicago Booth School of Business, and has moved to UCLA Anderson to enrich and expand her work.
“Propelled by our outstanding research in these areas, we are connecting to pioneers and pathbreakers, building bridges between research and practice to best accelerate innovation in the digital age.”
Caruso stays connected to the everyday priorities and challenges of the workplace by consulting for private- and public-sector organization leaders across the globe, as well as by teaching classes in leadership, team dynamics and power and influence. In addition, Caruso partnered with Chicago’s Second City to co-found the Second Science Project, which offers skill-building leadership workshops at the intersection of robust behavioral research and professional improvisational practice.
Caruso is a strong proponent of lifelong learning for management excellence, and encourages students to make the most of their professors’ knowledge, not only while they are pursuing their degrees, but also throughout their careers. “As a preeminent public university, UCLA has a a distinctive opportunity to advance equity, diversity and inclusion,” she says. “It is an honor to help UCLA Anderson seize that opportunity by creating the kind of challenging and rewarding educational climate that can benefit leaders from every walk of life.”
Jim Jusko (UCLA '86)
Jim is an adjunct faculty member at UCLA and an entrepreneur in the healthcare and communications fields. He proposed and led a 2019 UCLA Health Innovation Challenge Award project focused on the clinical value of patient stories and is now developing technology to bring unprecedented healthcare price transparency to the public. He is an advisor to a pioneering company in the development of AI to access the world's growing body of medical evidence and a producer of innovative ed-tech content for the Surgical Sciences Lab at UCLA's David Geffen School of Medicine. Jim has served on UCLA's medical Institutional Review Board overseeing patient safety in clinical trials and led a team in the Amazon Alexa Diabetes Challenge. His career has included work as a television producer and executive roles in sales, joint ventures, financing, and acquisitions. He is a graduate of UCLA and UC Berkeley School of Law.
Terry Kramer (UCLA '82)
Faculty Director, Easton Technology
Adjunct Professor of DOTM
A graduate of UCLA (B.A., '82) and Harvard Business School, Terry Kramer has extensive technology and leadership expertise in the domestic and international telecommunications industry. Since beginning his career at Harris Corporation and Booz Allen Hamilton, Kramer has held executive roles in AirTouch, PacTel and Vodafone globally. At Vodafone, he was the group strategy officer, group HR officer and chief of staff. He was also regional president of Vodafone Americas, with responsibilities for oversight of Vodafone's 45% interest in Verizon Wireless and Vodafone's venture capital activities. He also served on the Executive Committee at Vodafone Group Plc.
During his tenure at Vodafone, he and his family moved no fewer than eight times to locations that included London, The Hague, Dallas, Phoenix and San Francisco. The benefit: "Living in so many different places, working in so many fundamentally different environments gave me a new appreciation of contextual leadership - how leaders must be adept at assessing the different context of each leadership role to ensure a dynamic nature to their style, achieving success for that unique environment."
While serving as an entrepreneur in residence at the Harvard Business School between 2011 and 2013, Kramer was appointed by President Obama to serve as Ambassador, Head of U.S. Delegation for the World Conference on International Telecommunications in June 2012. This delegation formulated and communicated the U.S. policy regarding the criticality of a free and open internet as well as an inclusive, multistakeholder governance, the need to proactively address cybersecurity threats and the need for liberalized, open markets that encourage global accelerated broadband access. The conference was covered by CNBC, New York Times and Wall Street Journal.
No stranger to the field of academia (his parents were teachers), Kramer jumped at the opportunity to work at UCLA Anderson, as it provided "a chance to engage with the next generation of leaders." An adjunct professor at UCLA Anderson since 2013, Kramer is a full-time faculty member, teaching the foundational technology management course, covering the impact of disruptive innovation on products, services, markets and competition, and another course on the evolution and innovation in the mobile communications industry and promising areas of innovation. He is also a faculty advisor in the Global Access Program and Strategic Management Research program. Kramer serves on the boards of TeleSign and TangoCard and on the advisory boards of RapidSOS and Textpert, as well as the Harvard Business School California Research Center, UCLA Economics Department board of visitors and Larkin Street Youth Services.
Originally from San Carlos, California, Kramer and his wife, Suzan, currently reside in the San Francisco Bay Area, from which he commutes to Los Angeles regularly. Together they have developed a family foundation focused on education, health and human services, which "reflects our views about the impact of youth and education on our collective future."