Welcome and Opening Talk: Uday Karmarkar, LA Times Professor and Founder/Director BIT - UCLA Anderson 

Session 1: Emerging strategies in Information Intensive Services

Jeff Cole, Director - Center for the Digital Future, USC Annenberg
Trends, Fads & Transformation: The Impact of the Internet 

Terry Kramer, former Regional President - Vodafone Americas
Mobile Communications: Strategic Imperatives in A Changing Environment

David Church, Vice President Service Delivery - Bank of America
Service Delivery - Financial Services

Panel: Role of technology and innovation in a global services dominated world

Jeremy Wasser, Senior Director - Blockbuster Digital Services
Impact of Wireless Technology of Digital Entertainment 

Thomas Brown, Chief Technology Officer & Chief Risk Officer - Hedgemark
Hedgemark: Building the Global Enterprise 

Bill Bellows,  Associate Fellow - InThinking Network at United Technologies' Pratt & Whitney Rocketdyne
The Lament of the Last Straw

 Gunjan Bagla, Managing Director - Amritt
Industrialization of R&D Services: Outsourcing to India 

Niraj Juneja, Principal - Webscale Solutions
The Natural Advantage Created for the Service Industry by Cloud Computing 

Panel Chair: Vandana Mangal, Research Director BIT and Executive Director Easton Technology Leadership Program - UCLA Anderson 

Lunch

Judy Olian, Dean and John E. Anderson Chair - UCLA Anderson School of Management

Session 2: Transformation of Service Sectors such as Healthcare with technology deployment

Ravi Kalakota, Managing Director - Alvarez and Marsal
Too Rigid to Change: How Second Generation Mobile, Social and Web is Forcing Corporate Action 

Paul Maglio, Scientist and Manager - IBM Research Almaden
Splash: A computational platform for collaborating to solve complex health problems

Farbod Hagigi, Project Manager - Boston Consulting Group
Industrializing Healthcare: Transforming Coordination, Modularity and Best Practices through IT 

Kris Singh, Director Strategic Programs for Service Research/President SRII - IBM

Driving Innovation for IT-enabled Services 

Uday Karmarkar, LA Times Professor and Founder/Director BIT - UCLA Anderson

Global BIT Panel 

Registration/Continental Breakfast

Welcome: Uday Karmarkar, LA Times Professor and Founder/Director BIT - UCLA Anderson   

Session 1:

Uday Apte/Hiranya Nath, Professor/Assoc Professor - Naval Postgraduate School/Sam Houston State University
U.S. Trade in Information-Intensive Services

Ananth Srinivasan, Professor and Co-Director CODE - University of Auckland
Connectivity in the Service System: The Case of Technology Enabled Service Provision

Andreina Mandelli, Professor Communications and Marketing - SDA Bocconi
Technology and service networks: studies from the Italian case 

Session 2:

Deborah Estrin, Professor and Director CENS - UCLA Computer Science
Open mHealth Architecture: An engine for Healthcare Innovation 

Enzo Baglieri, Professor and Head of Operations & Tech Management - SDA Bocconi
Industrializing parking management services: evidences from the Park-ID project 

Kwang Tae Park/Hosun Rhim/Geunwan Park, Professor/Professor/PhD -Korea University
Outsourcing Decision based on the Service Value 

Larry Press/Jeremiah Woolsey, Professor/Director, Instructional Technology - California State University 
The state of the internet in Cuba 

Session 3:

Ya-Ching Lee, Assoc Professor - National Sun Yat-sen University
A Survey on Business and Information Technology in Taiwan 

Ram Akella, Professor and Director - University of California
Impact of Big Data Analytics and Text Mining on Knowledge Services 

Tengku Faziharudean, Professor and Director, Graduate School of Business - University of Malaya
Business Process Outsourcing Practices and Financial Performance 

Session 4:

Maria Jankowska, Librarian - UCLA Charles E Young Research Library
Sustainable Practices in Scholarly Information and Communication Technologies 

Paolo Neirotti, Assistant Professor - Politecnico di Torino Engineering
Is Work Moving Out of Firms' Physical Boundaries? Preliminary Evidence on Telework Adoption and Services Industrialization in Italian Enterprises 

Till Winkler/Oliver Gunther/Francis Bidault, PhD/Professor and Dean/Professor - Humboldt University/ESMT 
The Impact of Industrialized Service Provision on the Power Structures between Business and IT - The End of "IT as Usual"? 

Uday Karmarkar, LA Times Professor and Founder/Director BIT - UCLA Anderson