BIT Conference

David Church, Vice President - Bank of America


David Church has an extensive background in technical project management, consulting and managing client relationships.  David is currently employed at Bank of America as a "Vice President, Sr. Service Delivery Manager" out of the Agoura Hills office.  He has worked at Bank of America / Countrywide for nearly seven years in various project management and analysis roles.  This includes a significant amount of time supporting the Institutional Mortgage Services division from a Service Delivery and Process Design perspective.  Before he joined Bank of America, David worked in "Big 5" consulting firms - Arthur Andersen, KPMG Consulting and BearingPoint.  His clients included Honda Financial Services, Avery Dennison, Nestle and Black & Decker.  He received an MBA from the University of California, Los Angeles - Anderson School of Management, where he was also a Global Access Program Fellow, and has a BS in Business Administration (Information Systems emphasis) from the University of Southern California - Marshall School of Business.  Additionally, he is also a certified "Project Management Professional" (PMP).

David's most recent role in Service Delivery includes his current oversight of 30 active projects exceeding $10 Million, in support of the Home Loans Products Department within Bank of America.  He is responsible for relationship management for all information technology activities, including the Conforming, Document Services, Government, Home Equity, Non-Conforming, Policies & Procedures, Segmentation and Value Proposition teams.  The nature of these projects vary from regulatory alignment (e.g. OCC, FannieMae, FreddieMac, or HUD), compliance (Real Estate Settlement Procedures Act), legal requests, to mortgage quality and general competitive offerings.

As an Assistant Vice President in Bank of America, David served as a process design manager to support the Institutional Mortgage Services line of business.  He engaged with business partners to analyze, implement, and update processes by utilizing sound process improvement models and Six Sigma techniques.  One notable project at that time included the lead in creating two new Wholesale sites to centralize all national registration activities, with a projected benefit over three years of $74 million.  Additionally, David acted as a Service Delivery Manager that involved skills in leading direct reports as well as cross-functional teams, managing a product line from inception to post-deployment, justifying new product development investments, determining new product requirements, and launching new products in the marketplace.  His Service Delivery duties during this time also had him serving a program management role for the portfolio of technology projects.   This portfolio included over 30 initiatives totaling an annual budget over $200 Million.  He represented the Wholesale Lending Division in one of the Bank's largest transition projects, the conversion of every legacy Wholesale Countrywide site to the Bank of America network and technology.  This project involved transitioning over 2,000 Wholesale Associates at 14 locations with a wide variety of internal and contracted resources.

David shares his experience and education while serving as an Adjunct Faculty member for National University's School of Business and Management, where he is teaching both undergraduate and graduate students in the subjects of human resources, international business, management and organizational behavior.  Other companies David has worked at include marchFIRST, Los Angeles Regional Technology Alliance, and Nestle USA.  David has also volunteered with the Covenant House of California, Big Brothers and Tree People.