Victor Tabbush, PhD, is Professor Emeritus at the UCLA Anderson School of Management. He completed his academic training with a doctoral degree in Economics at UCLA. Prior to joining the faculty at UCLA, Professor Tabbush served on the faculty at the University of Nairobi in Kenya and at the University of Arizona.
He has won Outstanding Teaching Awards in all three of UCLA's MBA programs, in the Full-Time MBA Program (2000), the UCLA Executive MBA program (1998), and the Fully-Employed MBA program (1996).
He has served as Senior Associate Dean and Director of the School's Fully Employed MBA Program from 2001 - 2007 and the Executive MBA from 2005 - 2007. Professor Tabbush also served from 1979-1993 as the Associate Dean of the Anderson Office of Executive Education Programs.
Professor Tabbush is a specialist in the area of healthcare economics and health management and the originator and faculty director of many executive programs specialized for healthcare providers. These include the Johnson & Johnson Health Care Executive Program for U.S. community-based organizations and the Management Development Institute for African organizations offering services to patients and families infected and affected by HIV/AIDS. He also works closely with the Center for Health Professions at the University of California, San Francisco, on the design and implementation of the California Health Care Foundation Leadership Program and the Blue Shield Foundation Clinic Leadership Institute.
In addition to his teaching at UCLA, Professor Tabbush is a regular consultant and speaker on healthcare issues. He has consulted with Unilever, Amgen, Eli Lilly, Johnson & Johnson, Cedars-Sinai Health Center, and Sun Healthcare. He has conducted research for the State of California on the cost effectiveness of drug and alcohol treatment and prevention programs.
Professor Tabbush continues an active research agenda and is a frequently published author. He has written articles for the Journal of Clinical Obstetrics and Gynecology and for the Archives of Internal Medicine on the subject of cost containment in medicine. Most recently, he has contributed a chapter in a volume titled, The Business of Medicine (Aspen).
Professor Tabbush has a full history of public service including chairing the Official Salaries Authority of the City of Los Angeles, as Commissioner for the Worker's Compensation Insurance Commission, and as a Commissioner for the Los Angeles City Civil Service Commission.
Iris Firstenberg, Ph.D.
Dr. Forman is the founder and director of the Management Communication Program at the Anderson School of Management at UCLA. In this capacity, she teaches communication strategy and practices in the full-time and executive MBA programs and trains a staff who teach communications. She has taught corporate communication for the last decade as a faculty advisor for more than a hundred MBA "Living Cases," which are extended international strategic studies for multi-national companies, such as Microsoft, Hughes, Nestle, Coca-Cola, and Disney, and for start-up firms in Austria, Australia, Chile, Finland, France, Ireland, Italy, Mexico, Spain, New Zealand, and the United States. The Fully-Employed MBA Program and the Global Access Program (GAP) in which she teaches business planning and investor communications were ranked first in the United States by Business Week. She is a founding member of GAP.
She was named the outstanding researcher by the Association for Business Communication. The award is based on her entire publication record and its pivotal role in extending research in her discipline and in educating managers. She is the recipient of numerous awards for research, including fellowships from the Fulbright Foundation, the Center for International Business Education and Research, the Council of Public Relations Firms, and the National Endowment for the Humanities.
Her book, The Power of Corporate Communication (co-authored with Professor Paul Argenti of the Tuck School) won the Distinguished Publication Award for 2003 from the Association for Business Communication. Dr. Forman has published three other books, including The Random House Guide to Business Writing, and numerous articles in publications such as The Journal of Business Communication, Technical Communication Quarterly, The Journal of Business and Technical Communication, Corporate Reputation Review, and Strategy & Business. She is a frequent presenter at international research and business forums and in on the Board of Directors for the Association for Business Communication.
Dr. Forman is publishing a book on organizational storytelling called Storytelling for Business: The Authentic and Fluent Organization (Stanford University Press, forthcoming in fall of '12). Her current research focuses on storytelling ("When Stories Create an Organization's Future," Strategy & Business; "Leaders as Storytellers: Finding Waldo," Business Communication Quarterly) as well as on the related subjects of the role of communication in the implementation of organizational strategy ("The Communication Advantage" in Hatch et al., The Expressive Organization, Oxford University Press, and featured as one of the outstanding articles in management in The Financial Times Book of Management) and the role of storytelling and translation in producing effective strategic communications ("More than Survival: The Discipline of Business Communication and the Uses of Translation," The Journal of Business Communication).
She is the founder of and faculty director for the UCLA Anderson Executive Education Program on Advanced Strategic Management for European-based corporate communication professionals, now in its tenth year, and has consulted to a wide variety of organizations, including PepsiCo, Cap Gemini/Ernst & Young, Invesco, Knapp Communications, Colony Capital, Johnson & Johnson, ITT Corporation, the MTA, and BBDO. She has been a visiting professor at Dartmouth's Tuck School of Business, the Hong Kong University of Science and Technology, the University of California at San Diego's Rady School of Business, and the University of Lugano.
Jeffrey J. Guterman, M.D., M.S. is the Chief Research and Innovation Officer in the Ambulatory Care Network of the Los Angeles County Department of Health Services. He is a Clinical Health Sciences Professor of Medicine and Emergency Medicine at the David Geffen School of Medicine at UCLA. In Dr. Guterman's former role as Chief of Ambulatory and Community Medicine at Olive View - UCLA Medical Center, he was responsible for developing and operating the primary and managed care delivery network in the San Fernando and Santa Clarita Valleys. His research focus on the application of information technology to enhance the efficiency and effectiveness of medical care resulted in practical and implementable solutions that are changing the way care is delivered.
He pioneered the development of the first nationally distributed program for the computerized collection of patient information for Poison Control Centers. His current research is on the integration of computer technology into the management of the continuum of care for patients who present to the Emergency Department and on automated clinical monitoring of patients at home via telephonic voice recognition systems.
Through cooperative efforts with pharmaceutical and medical industry leaders and health care providers, Dr. Guterman has developed medical decision support products encompassing comprehensive preventive health care, automated remote monitoring for disease management programs, integrated Internet-based referral systems, and miniaturized accelerated polymerase chain reaction instruments. The goals of these efforts are to provide lower cost, better health care with improved patient satisfaction.
He graduated from the University of Chicago in 1981 with a Master of Science degree. His dissertation topic was the enhancement of medical and management decisions utilizing information technology. He received his M.D. (1983) and Internal Medicine training at Brown University. Additional post-graduate training in Emergency Medicine and Toxicology was completed at UCLA. His research works have been published in a broad range of peer reviewed journals including the Journal of General Internal Medicine, the American Journal of Clinical Pathology, and the Proceedings of the Symposium on Computer Applications in Medical Care.
Robin Denise Johnson is an executive coach, author, and educator in the field of multicultural leadership development. She provides keynotes, workshops, and leadership coaching in (Dance of) leadership styles, diversity, and multicultural awareness to corporate executives, managers, and educators. She is a graduate of Harvard (Ph.D. and Masters) and Brown University (B.A. International Relations), served on the faculties at the Darden School at UVA, UCLA and Cal Poly U. in Pomona, California. Dr. Johnson wrote an award-winning dissertation on empowerment, diversity and work-life balance and published academic articles from her research. Her specialty is translating research into practical programs for managers. In that vein she is the author of Dance of Leadership, Career by Design, a multicultural organizational behavior textbook a multicultural Teams video case, and numerous audio programs. Dr. Johnson is the founding faculty director of the UCLA Anderson School of Management's Lesbian, Gay, Bisexual, and Transgender Leadership Institute, faculty director for the Wells Fargo Black/African American Leadership Program, and teaches in the UCLA Leadership Institutes for Women, African Americans, Head Start Directors and Multi-cultural Communications executives.
David La Piana is founder and President of La Piana Consulting, a national firm specializing in solutions to the strategic challenges faced by nonprofits and their funders. Recognized as a leading expert on nonprofit management and governance, David has worked extensively with funders and nonprofits across the nation. He has been an adjunct professor at the University of San Francisco's Institute for Nonprofit Organization Management and at the Haas School of Business at the University of California, Berkeley, and is a frequent lecturer at Stanford Law School and the University of California, Davis School of Management.
A popular speaker and teacher, David is a regular contributor to the national dialogue on nonprofit and foundation effectiveness. He contributes articles and op-eds for major newspapers, and is frequently interviewed by the media for his opinions on trends in the sector. David's latest book is The Nonprofit Strategy Revolution: Real-Time Strategic Planning in a Rapid-Response World (2008). David's other publications include: Convergence: How Five Trends Will Reshape the Social Sector (2010); Play to Win: The Nonprofit Guide to Competitive Strategy (2005), which won a Terry McAdam Nonprofit Book of the Year honorable mention award; The Nonprofit Mergers Workbook, Part II: Unifying the Organization After A Merger (2004); Strategic Restructuring: Mergers, Integrations, and Alliances (2003); The Start-Up Assessment Tool (2003); In Search of Strategic Solutions (2003); Real Collaboration (2001); The Nonprofit Mergers Workbook, Part I: Considering, Negotiating, and Executing a Merger (2000, revised 2008); and Beyond Collaboration: Strategic Restructuring for Nonprofit Organizations (1997). David coined the term "strategic restructuring" for the continuum of partnership configurations -including mergers, joint ventures, and joint programming - through which nonprofits attempt to anticipate or respond to environmental threats and opportunities. He works closely with major foundations and national/international nonprofits to develop and promote new ideas and tools to enhance nonprofits' effectiveness. Over the past decade David has designed and led celebrated leadership development programs for nonprofit CEOs both domestically and internationally.
Since 1979, David has worked as a nonprofit staff member, executive director, trainer, consultant, and board member. A former VISTA volunteer, he has held senior management positions with the YMCA, The International Institute, and the East Bay Agency for Children, a multifaceted human services agency which grew ten-fold under his leadership. David has received multiple awards for his work from public and private sources. He is a Fellow of the Salzburg Seminar, and currently serves as Chairman of the board of directors of the Craigslist Foundation.
David received his Master of Public Administration degree in nonprofit management from the University of San Francisco, and holds graduate and undergraduate degrees from the University of California at Berkeley. He has also studied at University of California at San Diego, and at the University of Madrid.
Her books include Best of the Board Café (Fieldstone), Nonprofit Sustainability (Jossey Bass) and The Nonprofit's Guide to HR (Nolo Press). Jan founded and publishes Blue Avocado magazine, often described as the second-best read publication in the nonprofit sector with 63,000 online subscribers.
Prior to Blue Avocado, she served 14 years as executive director of CompassPoint Nonprofit Services, a national consulting and training firm for nonprofits based in San Francisco. In that position she was named Nonprofit Executive of the Year by Nonprofit Times in 2003. She is an eight-time designee as one of the "Fifty Most Influential" people in the nonprofit sector nationwide. She is an active volunteer and board member in community activities, including current work to create a federal credit unions for nonprofits. She lives in San Francisco and can be reached at firstname.lastname@example.org.
Dr. Mutha is Professor of Clinical Medicine and Interim Director, Center for the Health Professions at the University of California, San Francisco. The Center's mission is to transform health care by developing the health professions workforce and practice improvement and innovation. Dr. Mutha's scholarly work has focused on approaches to improving the quality of care with a particular emphasis on the intersection between quality improvement and health care disparities. She has served on several national committees focused on culturally competent patient-centered care. She also directs the Clinic Leadership Institute at the Center for the Health Professions, a signature program of the BlueShield of California Foundation, which prepares emerging leaders of California community clinics and health centers to be effective and passionate agents of change in today's evolving healthcare environment.
She is a Fellow of the American College of Physicians and served as a member of the Board of Directors for Brown and Toland Medical Group, a comprehensive, multi-specialty independent practice association (IPA) in the San Francisco Bay Area. A practicing primary care physician, she is actively involved in educational activities for residents and students and has been the recipient of several teaching awards. Dr. Mutha graduated from Albany Medical College and completed her residency and chief residency at the University of Pittsburgh Medical Center. This was followed by a fellowship in the Robert Wood Johnson Clinical Scholars program at Stanford University. Prior to joining UCSF, she was a faculty member at Washington University School of Medicine in St. Louis, Missouri.
Ed O'Neil, PhD, MPA, FAAN
Prof. O'Neil founded and served as the Director of the Center for the Health Professions, a research, advocacy and training institute which he created to assist health care professionals, health professions schools, care delivery organizations and public policy makers understand the challenges and opportunities of educating and managing a health care workforce capable of improving the health and wellbeing of people and their communities from 1992 to 2012.
The Center for the Health Professions houses a number of initiatives that are designed to understand and address the issues facing health care and health professionals. The Center's programs include the, the California Health Care Foundation's Health Care Leadership Program, the Integrated Nurse Leadership Program, the Pharmacy Leadership Institute, the Health Workforce Tracking Collaborative, the LEADing Organizational Change Program and the Center for California Health Workforce Studies and the Clinic Leadership Initiative.
In 2001 Ed created O'Neil and Associates, LLC as an outgrowth of the Center for the Health Professions to assist individuals and organizations better understand the challenges they face in a changing health care world. Clients come to O'Neil and Associates for a wide range of services ranging including strategic development, organizational change management and leadership development for clinicians and executives. These clients include a wide variety of some of the nation's leading professional groups, health plans, hospitals, foundations, government agencies, academic health centers and health related businesses. In 2009 clients included:
• Johns Hopkins School of Medicine
Dr. O'Neil served as the Executive Director of the Pew Health Professions Commission from 1989 through 1999; the Commission was a nationally recognized advocacy group focused on reform in health workforce issues. He has published numerous articles, chapters and books on his two principle areas of work: health care and leadership development.
Alfred E. Osborne, Jr. is senior associate dean of UCLA Anderson. In this role, he oversees a variety of key areas and initiatives within the school, including development, alumni relations, marketing and communications, corporate initiatives, and executive education.
Dr. Osborne is also professor of Global Economics and Management and founder and faculty director of the Harold and Pauline Price Center for Entrepreneurial Studies. The Price Center serves to organize faculty research, student activities and curricula related to the study of entrepreneurship and new business development at UCLA Anderson including the Management Development Entrepreneurs Program. He has been at UCLA since 1972.
A corporate governance expert, Osborne established UCLA Anderson's Director Education and Certification Program, designed to assist officers and directors of public and private firms better understand their responsibilities as fiduciaries and best practices in corporate governance.
Dr. Osborne, an expert in social entrepreneurship, together with UCLA colleagues, has led the development of several programs that apply business models to the nonprofit world. For almost 20 years, The Price Center has created and run some innovative management development programs, including four in partnership with health care giant, Johnson & Johnson: The Head Start - Johnson & Johnson Management Fellows Program, The UCLA/Johnson & Johnson Health Care Institute and The Johnson & Johnson/UCLA Health Care Executive Program and The Management Development Institute for Providers in the AIDS/HIV Supply Chain. Previous programs include The Institute for the Study of Educational Entrepreneurship and the UCLA/Los Angeles County Office of Education Head Start Leadership Institute.
Dr. Osborne currently serves as a director of Kaiser Aluminum, Inc., Heckmann Corporation, Wedbush Inc., and First Pacific Advisors' Capital, New Income, and Crescent Funds. He has served on the corporate boards of Times Mirror Company, US Filter Corporation, Greyhound Lines, Inc., Nordstrom, Inc., and First Interstate Bank among others. He has served as an economic fellow at the Brookings Institution and directed studies at the SEC that contributed to changes in Rule 144, Regulation D, and other exemptive requirements to the securities laws designed to lower costs and improve liquidity and capital market access to venture capitalists and emerging growth firms alike.
In addition he has served as a governor of the National Association of Securities Dealers and the Investment Company Institute. Osborne is currently on the board of the Independent Directors Council and is a trustee of the Fidelity Charitable Gift Fund.
Professor Osborne's research interests include venture capital and private equity, and the role of the board of directors in private and public corporations. He remains active in the entrepreneurial and venture development community, has served on the editorial boards of several journals, and consults with growing companies and non-profit organizations on business and economic matters.
Dr. Osborne received his B.A. degree in Electrical Engineering, M.A. in Economics, MBA in Finance and his Ph.D. in Business Economics from Stanford University. He is the recipient of numerous awards including the Richard J. Riordan Spirit of Entrepreneurship Award, the Leadership Award from the Southern California Minority Business Development Council, and the La Force Distinguished Service and Leadership Award given by the faculty at UCLA Anderson. He was recently inducted into the Minority Business Hall of Fame, recognized by Directorship Magazine as one of the top 100 most influential corporate directors in America.
Kumar Rajaram is a professor of operations and technology management at the UCLA Anderson School of Management. Professor Rajaram research and teaching focuses on achieving effective operations management. He has wide-ranging experience in the health care industry. He has taught in several executive education programs in this sector including in the Johnson and Johnson health care executive program, the California health care physicians program and the UCLA/ Johnson & Johnson management development institute program in Africa. He has also worked with the Venice family clinic to improve their operations. He has also developed extensive teaching materials in this area. He serves in the advisory board of the Johnson and Johnson health care executive program and has served as the director of the UCLA MD/MBA program from 2005 through 2007. He is currently conducting research with the Veterans Administration (VA) on the impact of organization structure, performance measures, procedure variations on outcomes and costs. He is also developing analytical models to improve processes related to HIV/AIDS screening, testing, monitoring and treatment at the VA.
In addition to the health care sector, Professor Rajaram's has conducted research in improving operations across several other sectors including, retail, entertainment and in large scale manufacturing processes. His work has been awarded the prestigious Franz Edelmann finalist award for outstanding applications of Operations Research and Management Science techniques to practice. He has also been awarded the Eric Juline award for outstanding research in the UCLA Anderson School. Professor Rajaram teaches in a variety of MBA and executive education programs. He has won several recognitions for his teaching including the 1999 George Robbins teaching Award, 2000 Citibank teaching award and the 2005 Neidorf "Decade" teaching award by his peers at the UCLA Anderson School.
Professor Rajaram holds a B.E. in electrical and electronics engineering (with Honors) and a M.S. in Mathematics (with Honors) from the Birla Institute of Technology and Science, Pilani, India, a Masters degree in Industrial Engineering and Operations Research from the University of Massachusetts at Amherst, an M.S. in Managerial Science and Applied Economics from the University of Pennsylvania, and a Ph.D. in Operations Management from the Wharton School of the University at Pennsylvania.
Yvonne Randle, who joined Management Systems in 1983, has broad experience in helping organizations successfully make the transition from one stage of development to the next. Her expertise includes facilitating the strategic planning process, helping companies manage their corporate cultures, and assisting firms in developing effective organizational structures and performance management systems.
In addition, she is a skilled management development trainer. Working with individuals and teams, ranging from middle managers to CEOs, Dr. Randle helps executives develop the skills necessary to excel. She has served as a consultant to firms of all sizes - from entrepreneurships to Fortune 500 companies. Her clients have included Amgen, Baskin Robbins, Bell Carter Foods, Emergent BioSolutions, Infogix, LifeScan (subsidiary of Johnson & Johnson), Lindora Medical, LoanToolbox, MannKind Corporation, Melvin Simon & Associates (now Simon Properties), Mövenpick Gastronomy (Switzerland), Navistar International Transportation Corp., One Price Clothing, PacifiCare, Pardee Homes (a Weyerhaeuser company), Princess Cruises, Robbins Bros., Royce Medical, Specialty Merchandising Corporation, Tommy Bahama, and Van's.
Yvonne has worked with a number of non-profit organizations during her tenure with Management Systems. Her non-profit clients have included Head Start, where she is a nationally recognized resource, Southern California Presbyterian Homes, the American Legion, Delta Dental of Missouri, and the National Association of Women Business Owners. Dr. Randle has been a faculty member of the Johnson & Johnson/UCLA Head Start Fellows program at UCLA since its inception in 1991.
Dr. Randle is the co-author of The Inner Game of Management, Changing the Game: Managing Organizational Transformations of the First, Second, and Third Kinds, Growing Pains (4th Edition), and Leading Strategic Change. Her most recent book (co-authored) is Corporate Culture: The Ultimate Strategic Asset.
Dr. Randle has served as a lecturer in the MBA program of the University of California, Los Angeles and is a frequent instructor in Executive Education Programs at UCLA's Anderson School. She received her Ph.D. in management from UCLA's Anderson Graduate School of Management and a Master's Degree in Public Health from UCLA. Dr. Randle earned her undergraduate degree from Stanford University.
As a program evaluation consultant, Dr. Solomon works with private non-profit organizations, government agencies, educational institutions, coalitions, and grant makers in the health and human services sector. For the past 13 years, she has directed evaluation, training, and R&D projects in a variety of behavioral health and social issue areas, such as youth sexual and reproductive health, HIV prevention, maternal and child health, and development of the healthcare workforce. She also facilitates evaluation workshops for health and social service providers, managers, and funders. Some of her recent projects have been funded by Johnson & Johnson Corporate Contributions, the March of Dimes, the Summit Foundation, and the U.S. Health Resources and Services Administration (HRSA). Prior to founding her own company based in Mountain View, CA, Dr. Solomon worked as a Senior Research Associate and the Director of Training Support for an applied social science research company based in Los Altos, CA.
Dr. Solomon holds a Ph.D. in linguistics from Stanford University. Her dissertation and pre-dissertation research focused on the social context of language variation in Yucatán, Mexico. She is a Board Member of Human Agenda, a non-profit human rights organization based in San Jose, California, and a volunteer in the Behavioral and Social Science Volunteers Program of the American Psychological Association Office on AIDS.
Sanjay Sood specializes in research into marketing management, brand management, advertising and consumer behavior. Some of his most recent topics of study include: the effects of branding strategies and product experience on brand evaluations, competitive anticipation in marketing decision-making, and sensitivity to losses and negative changes. Dr. Sood is an ad-hoc reviewer for Journal of Marketing Research and Journal of Consumer Research.
In 2003, Dr. Sood was honored as the MSI Young Marketing Scholar. Prior to joining the faculty at UCLA Anderson in 2001, Dr. Sood was an assistant professor at Jones Graduate School of Management at Rice University. Along with his Ph.D., he also earned a minor in psychology from Stanford University.
At UCLA Anderson, Dr. Sood teaches the core course in marketing to full-time and fully employed MBA students. He also teaches a doctoral seminar on behavioral research in marketing and in executive education programs. In addition, he serves as assistant director of the Behavioral Research Lab.
Since 1995, Eric has been a lecturer in accounting and real estate at the UCLA Anderson Graduate School of Management, where he has been voted Teacher of the Year twelve times by Anderson's MBA students, and has been awarded the Citibank Teaching Award (1998) and the Neidorf Decade Teaching Award (2008), both voted upon by a committee of faculty members. He has also received recognition by Businessweek as one of the Top Ten Most Popular Business School Professors.
He teaches in the areas of cost/managerial accounting, financial accounting (beginning through advanced), financial statement analysis, corporate financial reporting, and real estate investment and finance to undergraduate, graduate, and Executive Education students. He is the creator of Insight FSA, an analytical software tool which automatically and critically measures, evaluates, and reports upon the financial accounting and corporate reporting risk for all public companies via Edgar On-line.
In addition, he has advised numerous Full-time and Fully Employed MBA field study teams and consulted for large and small firms, nationally and globally, and is a frequent lecturer on varied financial, accounting, and corporate reporting topics. He has led student travel groups to China, Dubai, Saudi Arabia, and Abu Dhabi. He has served as an expert witness and consultant for commercial litigation, involving matters of corporate financial reporting and disclosure, audit effectiveness, valuation, real estate due diligence and related practices, and overall damage analyses.
Outside of campus, Mr. Sussman is president of Amber Capital, Inc., Manager of Fountain Management, LLC, and Managing Partner of Sequoia Real Estate Partners and the Pacific Value Opportunities Fund, which collectively employ approximately 30 individuals, and which have acquired, rehabilitated, developed, and managed over two million square feet of residential and commercial real estate in the past 18 years. The firms' portfolio presently consists of industrial, multi-family residential, and retail properties (approximately 1,500 residential units and some 700,000 square feet of commercial space).
He is on the Board of Directors and Chairman of the Audit Committee of Causeway Capital's group of funds (International Value, Emerging Markets, Global Value, and Global Absolute Return Funds, which collectively have in excess of $1.5 billion in assets), and Pacific Charter School Development, Inc.; and was former Chairman of the Presidio Fund and former Audit Committee Chair of Atlantic Inertial Systems, Inc., a producer and manufacturer of electromagnetic sensors. He received his MBA from Stanford, with honors, in 1993, after graduating Summa cum Laude from UCLA in 1987. He is a licensed CPA in the State of California.
Associate Professor of Marketing
UCLA Anderson School of Management
Professor, DOTM Area Chair
UCLA Anderson School of Management