December 14, 2011
Janice Chaffin ('81) and John Stankey ('91) Join Board of Visitors
Will advise the dean on strategic initiatives
LOS ANGELES -- Robert D. (Bob) Beyer ('83), chairman of the UCLA Anderson Board of Visitors and Chairman, Chaparal Investments, LLC and Caroline W. Nahas, chair, UCLA Anderson Board of Visitors Nominating Committee and Managing Director, Southern California, Korn/Ferry International announced two new appointments to UCLA Anderson's Board of Visitors. They are Janice D. Chaffin, '81, Group President, Consumer Business Unit, Symantec Corporation and John T. Stankey, '91, President & CEO, AT & T Business Solutions.
Janice Chaffin ('81) Group President, Consumer Business Unit Symantec Corporation
Janice Chaffin leads every aspect of Symantec's nearly $2 billion Consumer Business Unit (CBU), which includes Symantec's premium Norton brand. Norton is the consumer security market share leader worldwide and has received more than 500 awards for its superior products under Chaffin's leadership -- twice as many as its competitors combined. Since assuming her role in 2006, Chaffin has led a focused effort to expand Norton's overall security footprint by acquiring a second brand, PC Tools, to reach more price-sensitive customers and increase penetration in emerging markets. She has also significantly grown the Norton portfolio to meet customers' needs in the post-PC era of multiple devices and exploding data with two leading businesses, Norton Data Services and Norton Live. Norton Data Services has become the largest provider of consumer cloud-based back up in the world, and Norton Live, which delivers help remotely to consumers with tech problems, has grown by double digits year-over-year since its inception in 2009. Chaffin also drove the development and rollout of Norton's eStore, which is now one of the world's largest software e-tailers.
During Chaffin's tenure, Norton customer satisfaction and loyalty have reached record highs. Symantec has received three STAR Awards from the Technology Services Industry Association, the world's largest and most influential organization for technology service and support professionals. Norton was ranked number one in customer loyalty for the software industry in the Satmetrix 2011 Net Promoter Benchmark Study. Previously, Chaffin served as Symantec's first Chief Marketing Officer and built a global, award-winning marketing operation. Before coming to Symantec, she spent 21 years at Hewlett-Packard in general management and marketing leadership roles.
Chaffin has been publicly recognized for her career accomplishments and community involvement. In 2010, she received the Award for Outstanding Achievement from the Family Online Safety Institute. She was also named Best Executive by the 2009 Annual Stevie Awards for Women in Business. Chaffin sits on the board of directors for International Game Technology (NYSE: IGT), a leader in the design, development and manufacture of gaming machines and systems products worldwide. She is also a trustee of the Montalvo Arts Center, a member of the advisory council of Illuminate Ventures and a past President of the Saratoga-Los Gatos Chapter of National Charity League, Inc. a mother-daughter volunteer organization.
Chaffin graduated summa cum laude from the University of California, San Diego. She earned a M.B.A. from the University of California, Los Angeles (now known as UCLA Anderson School of Management) where she graduated as a Henry Ford Scholar.
John T. Stankey ('91), President and CEO AT&T Business Solutions
John Stankey, President and CEO, AT&T Business Solutions, is responsible for AT&T's sales, marketing and customer service operations for retail business, government and wholesale customers of AT&T worldwide. He also leads research and development, architecture and planning, engineering, network operations, information technology and corporate shared services.
Prior to this assignment, Stankey served as President and Chief Executive Officer of AT&T Operations, Inc. Stankey also has served as Group President-Telecom Operations, where he was responsible for sales, marketing, operations and network for the company's former five regional telecom units, in addition to customer care, IT, core network operations, planning and engineering, AT&T Labs, procurement and corporate real estate. Stankey's other responsibilities at AT&T have included Chief Technology Officer, Chief Information Officer, President and CEO of AT&T's Southwest Region, and President of Industry Markets.
Mr. Stankey began his career with Pacific Bell in 1985, where he held a variety of positions in sales and service, network operations, information technology, video operations, engineering, and corporate support. He served as executive director of Pacific Bell's advanced communications network and local wholesale operations before becoming vice president-Industry Markets for SBC Telecommunications in 1998.
In addition to his AT&T responsibilities, Mr. Stankey is vice chairman of the National Security Telecommunications Advisory Committee and serves on the board of the AT&T Cotton Bowl Classic. A native of California, Mr. Stankey earned a bachelor's degree in finance from Loyola Marymount University in 1985 and an MBA from UCLA in 1991.
About UCLA Anderson School of Management
UCLA Anderson School of Management, established in 1935, is regarded among the very best business schools in the world. UCLA Anderson faculty are ranked #1 in "intellectual capital" by BusinessWeek and are renowned for their teaching excellence and research in advancing management thinking. Each year, UCLA Anderson provides management education to more than 1,600 students enrolled in MBA, Executive MBA, Fully-Employed MBA and doctoral programs, and to more than 2,000 professional managers through executive education programs. Combining highly selective admissions, varied and innovative learning programs, and a world-wide network of 35,000 alumni, UCLA Anderson develops and prepares global leaders.
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