Ch. 1  The Digital Revolution (+ Appendix 1)

See Hobbes' Internet Timeline at http://info.isoc.org/guest/zakon/Internet/History/HIT.html

Ch. 2  Building Out the Internet (+ Appendix 2)
 

Ch. 3  E-Commerce Between Businesses (+ Appendix 3)

Drivers:

1. Lower Purchasing Costs

2. Reduced Inventories/Right Products in Stock (hence lower inventory-related and G&A costs, lower mfg costs)

3. Lower Cycle Times to build a product (reduces time-dependent costs, usually found among "fixed" costs)

4. More Efficient and Effective Customer Service

5. Lower Sales & Marketing Costs

6. New Sales Opportunities

1) Legal environment

2) e-Commerce taxation

3) Internet's performance, reliability, security

Ch. 4  Digital Delivery of Goods and Services
(+ Appendix 4)

Drivers for news, info, entertainment:

1. Increasing Consumer Demand

2. Lower Capital and Distribution Costs

3. Expected Shift in Ad Revenues to Internet

1. Lower Sales & Marketing Costs

2. Increased Consumer Choice & Convenience

1. Lower Operating Costs

2. New Service Opportunities

3. One-to-One Marketing Opportunities

1. Lower Sales & Service Costs

2. Increased Competition

3. New Sales Opportunities

4. Increasing Consumer Demand

1) Protecting copyrights and IP

2) Need for greater bandwidth

Ch. 5  Retail Sale of Tangible Goods & Services
(+ Appen. 5)

Drivers for Consumers:

1. Convenience

2. Ease of Research

3. Good Prices

4. Good Selection/Availability

1. Cost Savings

2. Customized Marketing

3. New Sales Opportunities

4. Consumer Convenience

1) Web consumer ability to judge quality

2) Inconvenience of returning merchandise

3) Concerns re credit card security, consumer privacy

4) Uncertain legal & regulatory environment

Ch. 6  Consumers in the Digital Age

Recap of drivers for consumers:

1. More choices

2. More purchase-related info

3. Greater convenience

4. More individualized service

5. Perhaps lower prices and higher quality

6. Better availability

Ch. 7  Workers in the Digital Age (skipped)
 

Ch. 8  Challenges Ahead (role of government)

See www.ecommerce.gov for details.