9&l0o0e8c0l1x0S*t300R*r0F(10U(s0p10h12v0s0b3T&a0R*c1F&a+120V
&a+120V
&a360V&a612H &a4760H(10U(s1P(s10.00V(s0S(s0B(s4101TA. Geoffrion&a+120V
&a612H&a4594HAnderson School&a+120V
(10U(s0p10h12v0s0b3T&a720V&a612H&a2652H&a2652H(10U(s1P(s14.00V(s0S(s0B(s4101TExercise&a3182H1&a+120V
&a612H&a+120V
&a612H&a2332H&a2332H(10U(s1P(s16.00V(s0S(s3B(s4101T&a-40VMAILING&a3117HLISTS&a+120V
&a+120V
&a+120V
&a612H(10U(s1P(s12.00V(s0S(s0B(s4101T&a828H&a+40VProbably you already have experience with local AGSM mailing lists.  There are&a+120V
&a612Hthousands of others outside AGSM on every conceivable topic.  Some are pure (10U(s1P(s12.00V(s1S(s0B(s4101Treflectors(10U(s1P(s12.00V(s0S(s0B(s4101T, that&a+120V
&a612His, everything posted to them is reflected to all subscribers with minimal delay and no&a+120V
&a612Halteration.  Many AGSM mailing lists are like that.  Others are (10U(s1P(s12.00V(s1S(s0B(s4101Tread-only(10U(s1P(s12.00V(s0S(s0B(s4101T lists issued (usually)&a+120V
&a612Hon a fixed schedule that amount to electronic newsletter subscriptions.  Somewhere in the&a+120V
&a612Hmiddle are the (10U(s1P(s12.00V(s1S(s0B(s4101Tdigest(10U(s1P(s12.00V(s0S(s0B(s4101T lists, which collect postings (with or without moderator modifications)&a+120V
&a612Hinto batches called "digests" that typically come out daily or weekly.  The usual purpose of a&a+120V
&a612Hdigest is to reduce the number of messages that can clutter up your mailbox.&a+120V
&a+120V
&a612H&a828HYou should experience all three kinds of mailing lists.  You may wish to save messages to and&a+120V
&a612Hfrom these lists in separate files (folders).  Study the pink sheet on E-mail lists very carefully.  Past&a+120V
&a612Hmessages from all of the lists mentioned below are available for you to browse in&a+120V
&a612H(10U(s0p10h12v0s0b3T/class/ag/mail/lists/(10U(s1P(s12.00V(s0S(s0B(s4101T; please have a look.&a+120V
&a+120V
&a612H(10U(s1P(s14.00V(s0S(s3B(s4101T&a+40VFirst List&a-40V &a+40V(Pure Reflector)&a+120V
&a+120V
&a612H(10U(s1P(s12.00V(s0S(s0B(s4101T&a828H&a-40VIf you have not subscribed to a pure reflector yet, subscribe to either pc@mic.ucla.edu or&a+120V
&a612Hmac@mic.ucla.edu (these are (10U(s1P(s12.00V(s0S(s3B(s4101Tposting addresses(10U(s1P(s12.00V(s0S(s0B(s4101T) for a couple of weeks, depending on whether&a+120V
&a612Hyou are a PC person or a Mac person.  To do this, put&a+120V
&a+120V
&a612H&a828H&a1044H(10U(s0p10h12v0s0b3Tsubscribe pc(10U(s1P(s12.00V(s0S(s0B(s4101T&a2124H&a2340H&a2556Hor&a2772H&a2988H&a3204H(10U(s0p10h12v0s0b3Tsubscribe mac&a+120V
&a+120V
&a612H(10U(s1P(s12.00V(s0S(s0B(s4101Tin the body of a message to the (10U(s1P(s12.00V(s0S(s3B(s4101Tadministrative(10U(s1P(s12.00V(s0S(s0B(s4101T (10U(s1P(s12.00V(s0S(s3B(s4101Taddress(10U(s0p10h12v0s0b3T listserv@mic.ucla.edu(10U(s1P(s12.00V(s0S(s0B(s4101T.  Be&a+120V
&a612Hsure to save the resulting welcome message for future reference (&d0Dalways&d@ do this whenever you&a+120V
&a612Hsubscribe to a new mailing list).  When you're ready to unsubscribe, send the message&a+120V
&a+120V
&a612H&a828H&a1044H(10U(s0p10h12v0s0b3Tunsubscribe pc(10U(s1P(s12.00V(s0S(s0B(s4101T&a2124H&a2340H&a2556Hor&a2772H&a2988H&a3204H(10U(s0p10h12v0s0b3Tunsubscribe mac&a+120V
&a+120V
&a612H(10U(s1P(s12.00V(s0S(s0B(s4101Tto the same(10U(s0p10h12v0s0b3T listserv (10U(s1P(s12.00V(s0S(s0B(s4101Taddress.  If you want to participate in the discussion, the welcome&a+120V
&a612Hmessage will tell you how (you will use the (10U(s1P(s12.00V(s1S(s0B(s4101Tposting(10U(s1P(s12.00V(s0S(s0B(s4101T rather than administrative address).&a+120V
&a+120V
&a612H&a828HNotice the spontaneous nature of the subscriber exchanges that occur.  The mail server&a+120V
&a612Hused is part of Mercury Mail Transport from New Zealand.  &d0DWhat are your observations on&d@&a+120V
&a612H&d0Dthe list you subscribed to?&d@&a+120V
&a+120V
&a612H(10U(s1P(s14.00V(s0S(s3B(s4101T&a+40VSecond List (Read-Only)&a+120V
&a+120V
&a612H(10U(s1P(s12.00V(s0S(s0B(s4101T&a828H&a-40VFor a read-only list (you can't post to it), try (10U(s1P(s12.00V(s0S(s0B(s4148TThis is True(10U(s1P(s12.00V(s0S(s0B(s4101T, which summarizes each&a+120V
&a612Hweekend some of the unintentionally comical news events of the week.  Done with flair.     &a+120V
&a612HTo subscribe, send the message&a+120V
&a+120V
&a612H&a828H&a1044H(10U(s0p10h12v0s0b3Tsubscribe this-is-true&a+120V
&a+120V
&a612H(10U(s1P(s12.00V(s0S(s0B(s4101Tto the (10U(s1P(s12.00V(s0S(s3B(s4101Tadministrative address(10U(s0p10h12v0s0b3T listserv@netcom.com(10U(s1P(s12.00V(s0S(s0B(s4101T.  After you've received a few&a+120V
&a612Hissues and are ready to unsubscribe, send a polite message to the human at&a+120V
&a612H(10U(s0p10h12v0s0b3Tthis-is-true-approval@netcom.com (10U(s1P(s12.00V(s0S(s0B(s4101T(This list is exceptional in that it has&a+120V
&a612Hautomated subscriptions but non-automated unsubscriptions).  Of course, you needn't&a+120V
&a612Hunsubscribe if you are hooked.&a+120V
&a+120V
&a612H&a828H&d0DAny observations on this list?&d@&a+120V
&a+120V
&a7800V&a612H&a2882H-1-
&a+120V
&a+120V
&a360V&a612H(10U(s0p10h12v0s0b3T &a4760H(10U(s1P(s10.00V(s0S(s0B(s4101TA. Geoffrion&a+120V
&a612H&a4594HAnderson School&a+120V
(10U(s1P(s12.00V(s0S(s0B(s4101T&a720V&a612H(10U(s1P(s14.00V(s0S(s3B(s4101T&a+40VThird List (Digest)&a+120V
&a+120V
&a612H(10U(s1P(s12.00V(s0S(s0B(s4101T&a828H&a-40VFor a daily digest list, try BPR-L on business process re-engineering.  It is a pretty active&a+120V
&a612Hlist, with about 2,800 subscribers worldwide.  The drill here is a bit more elaborate:&a+120V
&a+120V
&a612H1.&a828HSubscribe by sending the message&a+120V
&a+120V
&a612H(10U(s0p10h12v0s0b3T&a828H&a1044Hsubscribe BPR-L (10U(s1P(s12.00V(s0S(s0B(s4101T (10U(s0p10h12v0s0b3T(s1SYourFirstName  YourLastName(10U(s1P(s12.00V(s0S(s0B(s4101T&a4284H&a+120V
&a+120V
&a612H&a828Hto the (10U(s1P(s12.00V(s0S(s3B(s4101Tadministrative address(10U(s0p10h12v0s0b3T listserv@is.twi.tudelft.nl(10U(s1P(s12.00V(s0S(s0B(s4101T ((10U(s0p10h12v0s0b3Tlistserv (10U(s1P(s12.00V(s0S(s0B(s4101Tand&a+120V
&a612H&a828H(10U(s0p10h12v0s0b3Tlistprocessor (10U(s1P(s12.00V(s0S(s0B(s4101Twork equally well as the name of the mail server on this host).  The&a+120V
&a612H&a828Hmail server appears to be "Unix ListProcessor".&a+120V
&a+120V
&a612H2.&a828HPrint and carefully read the welcome letter that likely will arrive in your mailbox within a&a+120V
&a612H&a828Hminute or two (!) all the way from Delft in the Netherlands.  Don't bother to change your&a+120V
&a612H&a828Hpassword.  Overlook the inappropriate use of the word "newsgroup" (this term should be&a+120V
&a612H&a828Hreserved for USENET).  Notice the key commands(10U(s0p10h12v0s0b3T HELP(10U(s1P(s12.00V(s0S(s0B(s4101T,(10U(s0p10h12v0s0b3T INDEX(10U(s1P(s12.00V(s0S(s0B(s4101T,(10U(s0p10h12v0s0b3T GET(10U(s1P(s12.00V(s0S(s0B(s4101T,(10U(s0p10h12v0s0b3T SEARCH(10U(s1P(s12.00V(s0S(s0B(s4101T. &a+120V
&a612H&a828HNotice that the(10U(s0p10h12v0s0b3T SET BPR-L MAIL ACK (10U(s1P(s12.00V(s0S(s0B(s4101Tcommand will make this list behave like a&a+120V
&a612H&a828Hpure reflector rather than a daily digest, but don't invoke it.&a+120V
&a+120V
&a612H3.&a828HSend the(10U(s0p10h12v0s0b3T HELP (10U(s1P(s12.00V(s0S(s0B(s4101Tcommand (as a message) to the administrative address ((10U(s1P(s12.00V(s0S(s3B(s4101TNOT(10U(s1P(s12.00V(s0S(s0B(s4101T to the&a+120V
&a612H&a828H(10U(s1P(s12.00V(s0S(s3B(s4101Tposting address(10U(s0p10h12v0s0b3T BPR-L@is.twi.tudelft.nl(10U(s1P(s12.00V(s0S(s0B(s4101T).  The E-mail response should arrive&a+120V
&a612H&a828Hvery shortly.  Look over the commands; there are some new ones.&a+120V
&a+120V
&a612H4.&a828HSend this message to the administrative address:&a+120V
&a+120V
&a612H&a828H&a1044H(10U(s0p10h12v0s0b3Tstatistics BPR-L -all&a+120V
&a612H(10U(s1P(s12.00V(s0S(s0B(s4101T&a828H&a1044H(10U(s0p10h12v0s0b3Tindex BPR-L -all&a+120V
&a+120V
&a612H(10U(s1P(s12.00V(s0S(s0B(s4101T&a828HThat's right, you can send two (or more) commands in a single message.  Soon two&a+120V
&a612H&a828Hseparate responses will arrive.  &a+120V
&a+120V
&a612H&a828HBrowse the response to the first command.  By looking at the Internet addresses and the&a+120V
&a612H&a828Hnumber of postings by each person, you can get a feeling for the kinds of people who&a+120V
&a612H&a828Hparticipate in BPR-L (where they work and live) and how active they are.&a+120V
&a+120V
&a612H&a828HBrowse the response to the second command.  Notice that there are some interesting FAQ&a+120V
&a612H&a828H(Frequently Asked Questions) documents and many digests, each for a single day.  Many&a+120V
&a612H&a828Hmailing lists (and newsgroups, as you'll learn when we cover USENET) have one or more&a+120V
&a612H&a828HFAQs.  FAQs are invaluable resources related to the list's affinity theme, and your heart&a+120V
&a612H&a828Hshould pound in ecstasy whenever you discover one.&a+120V
&a+120V
&a612H5.&a828HUse the(10U(s0p10h12v0s0b3T GET (10U(s1P(s12.00V(s0S(s0B(s4101Tcommand to retrieve a couple of the FAQs that look interesting, and&a+120V
&a612H&a828Hbrowse through them.  Very useful if your bag is business process re-engineering, eh?&a+120V
&a+120V
&a612H6.&a828HThe digests listed in BPR-L's archive index have uninformative names.  And there are so&a+120V
&a612H&a828Hmany of them!  There has to be a way for people to find out what is in them without&a+120V
&a612H&a828Hhaving to retrieve them all and browse, and there is -- at least for this particular mail&a+120V
&a612H&a828Hserver: the(10U(s0p10h12v0s0b3T SEARCH (10U(s1P(s12.00V(s0S(s0B(s4101Tcommand.  Suppose that you want to know what has been said&a+120V
&a612H&a828Habout the relation between BPR and TQM.  They are related, but clearly they are polar&a+120V
&a612H&a828Hopposites of one another in some sense.  Send the following message to the usual&a+120V
&a612H&a828Hadministrative address:&a+120V
&a+120V
&a612H&a828H&a1044H(10U(s0p10h12v0s0b3TSEARCH BPR-L -all TQM&a+120V
&a+120V
&a+120V
&a7800V&a612H&a2882H(10U(s1P(s12.00V(s0S(s0B(s4101T-2-
&a+120V
&a+120V
&a360V&a612H(10U(s0p10h12v0s0b3T &a4760H(10U(s1P(s10.00V(s0S(s0B(s4101TA. Geoffrion&a+120V
&a612H&a4594HAnderson School&a+120V
(10U(s1P(s12.00V(s0S(s0B(s4101T&a720V&a612H&a828HThe response will list every file that contains the string "TQM", whether upper or lower&a+120V
&a612H&a828Hcase, and will regurgitate every line in those files that contains this string.  (Of course,&a+120V
&a612H&a828Hwhen multiple lines are regurgitated, the resulting "paragraphs" usually make no sense.)&a+120V
&a+120V
&a612H7.&a828HUse the(10U(s0p10h12v0s0b3T GET (10U(s1P(s12.00V(s0S(s0B(s4101Tcommand again, this time to retrieve a couple of the digests listed in&a+120V
&a612H&a828Hresponse to your last command, including digest 232.  Browse through them.  Did you&a+120V
&a612H&a828Hlearn anything about the relationship between BPR and TQM?  &a+120V
&a+120V
&a612H&a828H&a1044H(10U(s1P(s12.00V(s0S(s3B(s4101TLESSON: Searchable archives from mailing lists contain a vast wealth of&a+120V
&a612H&a1044Hknowledge and opinion just waiting to be mined.  To say nothing about all you&a+120V
&a612H&a1044Hcan learn by asking questions and participating in mailing list discussions.&a+120V
&a612H&a828H&a+120V
&a612H&a1044H(10U(s1P(s12.00V(s0S(s0B(s4101TOther mail servers may lack the(10U(s0p10h12v0s0b3T SEARCH (10U(s1P(s12.00V(s0S(s0B(s4101Tcommand, in which case you can&a+120V
&a612H&a1044Hdownload large chunks of the archives and do string search for mining purposes (if&a+120V
&a612H&a1044Hyou are using AGSMail, use(10U(s0p10h12v0s0b3T grep (10U(s1P(s12.00V(s0S(s0B(s4101Tor(10U(s0p10h12v0s0b3T less (10U(s1P(s12.00V(s0S(s0B(s4101Ton a(10U(s0p10h12v0s0b3T ~/Mail/ (10U(s1P(s12.00V(s0S(s0B(s4101Tfile).  This is a&a+120V
&a612H&a1044Hpowerful technique for finding specific information within the topic covered by a&a+120V
&a612H&a1044Hmailing list.&a+120V
&a612H&a828H&a+120V
&a612H&a828HAll mail servers have the capability to store past messages and other text files in archives,&a+120V
&a612H&a828Hand to allow subscribers to retrieve same (though not necessarily with the help of a nice&a+120V
&a612H&a828H(10U(s0p10h12v0s0b3TSEARCH (10U(s1P(s12.00V(s0S(s0B(s4101Tcommand like this mail server has).  Most mailing lists take advantage of this&a+120V
&a612H&a828Harchiving capability.  When you join a list, reading the discussion archives for the last&a+120V
&a612H&a828Hmonth or two and "lurking" for a while (reading the posted articles without responding)&a+120V
&a612H&a828Hare good ways to come up to speed before posting your first message.  To post without&a+120V
&a612H&a828Hcoming up to speed in one or both of these ways carries the risk of making you and your&a+120V
&a612H&a828Horganization look boorish or ill-informed.&a+120V
&a+120V
&a612H8.&a828HThis part is only for those who use AGSMail.  Go into Unix, change to your (10U(s0p10h12v0s0b3T~/Mail/&a+120V
&a612H&a828H(10U(s1P(s12.00V(s0S(s0B(s4101Tdirectory, and view the saved messages in your BPR-L file using(10U(s0p10h12v0s0b3T less(10U(s1P(s12.00V(s0S(s0B(s4101T.  This illustrates&a+120V
&a612H&a828Han important way to read saved E-mail messages;(10U(s0p10h12v0s0b3T less (10U(s1P(s12.00V(s0S(s0B(s4101Tis a much better viewer than&a+120V
&a612H&a828HAGSMail's Open facility -- for example,(10U(s0p10h12v0s0b3T less (10U(s1P(s12.00V(s0S(s0B(s4101Tcan do string search (on all saved&a+120V
&a612H&a828Hmessages at once!).&a+120V
&a+120V
&a612H9.&a828H&d0DWhat are your observations on this list?&d@&a+120V
&a+120V
&a612H10.&a828HUnsubscribe from BPR-L at your leisure.  Be sure to use the (10U(s1P(s12.00V(s1S(s0B(s4101Tadministrative(10U(s1P(s12.00V(s0S(s0B(s4101T address!&a+120V
&a+120V
&a612H(10U(s1P(s14.00V(s0S(s3B(s4101T&a+40VYour Turn&a+120V
&a+120V
&a612H(10U(s1P(s12.00V(s0S(s0B(s4101T&a828H&a-40VFind an active mail list in your area of interest, subscribe to it, and post a message after&a+120V
&a612Hlurking for awhile.  Attach a copy of your posting to Memo 1, and summarize the responses&a+120V
&a612Hyou receive as part of Memo 1.  (Please refer to "Your Exercise-Memos" for orientation to the&a+120V
&a612Hmemos you will write.)  Check out and report on the message archives if they exist for this list.&a+120V
&a+120V
&a612H&a828HHow will you find suitable mailing lists?  By searching(10U(s0p10h12v0s0b3T interest-groups(10U(s1P(s12.00V(s0S(s0B(s4101T,&a+120V
&a612H(10U(s0p10h12v0s0b3TINTERNET.LISTS(10U(s1P(s12.00V(s0S(s0B(s4101T, and(10U(s0p10h12v0s0b3T mailing-lists (10U(s1P(s12.00V(s0S(s0B(s4101Tin the(10U(s0p10h12v0s0b3T /class/ag/mail/ (10U(s1P(s12.00V(s0S(s0B(s4101Tdirectory.  Use&a+120V
&a612Hthe(10U(s0p10h12v0s0b3T less (10U(s1P(s12.00V(s0S(s0B(s4101Tcommand to browse through these files at first to see how they are laid out and&a+120V
&a612Hthen to search for a topic that interests you.  Search with simple strings to find your topic until&a+120V
&a612Hyou get a feel for how searching works.  For example, if you are interested in publishing, try&a+120V
&a612Hsearching for(10U(s0p10h12v0s0b3T publ (10U(s1P(s12.00V(s0S(s0B(s4101T(which matches "publish", "publication", etc.).  The three files&a+120V
&a612Hmentioned contain not only names of lists, but also the information needed to subscribe.&a+120V
&a+120V
&a612H&a828HPlease &d0Dupload a plain ASCII version&d@ of Memo 1 to(10U(s0p10h12v0s0b3T /class/ag/mail/exercise1/&a+120V
&a612H(10U(s1P(s12.00V(s0S(s0B(s4101Tand &d0Dturn in a hard copy&d@.  Be sure to use the(10U(s0p10h12v0s0b3T chmod (10U(s1P(s12.00V(s0S(s0B(s4101Tcommand to give everyone permission to&a+120V
&a612Hread your memo, and use(10U(s0p10h12v0s0b3T (10U(s0p10h12v0s0b3T(s1SYourUserid(10U(s0p10h12v0s0b3T-memo1 (10U(s1P(s12.00V(s0S(s0B(s4101Tas the filename.&a+120V
&a+120V
&a7800V&a612H&a2882H-3-
&l0O(s0p10h12v3T