285B - Managerial Interpersonal Communication

Faculty:  Ullmen, J.

Communication is at core of effective management. It underlies every aspect of the managerial process, including planning, organizing, motivating, employee development, goal setting, problem-solving, and leading. In today’s rapidly changing workplace, an ability to manage interpersonal communication is essential for personal as well as organizational success. Managers can be equipped with state-of-the-art technical skills, but if their communication skills are not at the same level, the impact of their technical skills is severely diminished. We are going to examine the process of managing interpersonal communication by looking carefully at the full range of communication. Through readings, case studies, and in-class exercises, we will explore such topics as conflict management, persuasion and negotiation, interpersonal relationships, listening, verbal and nonverbal communication, email and teleconferencing, and the role of diversity.

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